Membership Policies/Cancellations/Holds

MEMBERSHIP CANCELLATION POLICY:

Membership may be canceled at any time for any reason by the member/client/buyer while auto-renew is in effect, however the membership cancellation form MUST be completed from our website 30 days prior to billing date.  Email, Telephone, Text, or Verbal delivery are not acceptable and will not be enforced.  All memberships require a 30 days notice to cancel. If your cancellation is within the 30 days of next renewal you will be subject to one final renewal before termination or you may pay the early termination fee of $30.  No refunds!

 

MEMBERSHIP HOLD POLICY:

All requests for membership HOLDS must be in writing via email.  We will not put memberships on hold shorter than 2 weeks or longer than 2 months and you must give an ending date for the hold.  At that time, your membership and billing will automatically re-activate .  If you fail to notify us of any change to your end hold date, you will NOT receive a refund or credit.  There are no retroactive holds: you must let us know in advance if you would like to put your membership on hold.

 

MEMBER CREDIT CARD ERRORS:

We understand that credit cards are often lost, stolen, or expire and sometimes a charge may be declined or have insufficient funds; however, if we receive a credit card error for any reason, you will be charged a $5 administration fee.  It is your responsibility to notify us of any changes to your credit card information. 

Gym Etiquette

  • Reserve class. We require reservations for all classes. Make sure to reserve your class on the Zenplanner member app before arriving at the gym. In addition, if you cannot make it to class, make sure to cancel your reservation in a timely manner.

  • Be on time.  Please do not be late. It is important that you warm up properly, know what is going on in the daily WOD, and see the demonstrations at the beginning of class. You may be turned away from class or asked to take the next class if you are 10-15 minutes late.

  • Clean up.  Make sure to wipe down, sanitize and put away all the equipment you used back where it belongs. This includes the floor with any excessive sweat or chalk. If you don’t know where something goes, just as a coach. We are happy to help!!

  • Respect our equipment.  Be aware of your surroundings when you are working out. Keep your weights under control.  NEVER drop an empty barbell.  NEVER drop a kettlebell. NEVER drop a dumbbell.  The equipment is communal, treat it with respect like you own it.

  • Bring things to our attention. If you notice that equipment is broken, lights are out, there’s no toilet paper, etc. please bring it to our attention so we can address it in a timely manner.